Set the Standard for Self-Understanding
DiSC® Dimensions of Behavior provide a nonjudgmental language for exploring behavioral issues across four primary dimensions:

• Dominance: Direct and Decisive. D’s are strong-willed, strong-minded people who like accepting challenges, taking action, and getting immediate results.

• Influence: Optimistic and Outgoing. i’s are “people people” who like participating on teams, sharing ideas, and energizing and entertaining others.

• Steadiness: Sympathetic and Cooperative. S’s are helpful people who like working behind the scenes, performing in consistent and predictable ways, and being good listeners.

• Conscientiousness: Concerned and Correct. C’s are sticklers for quality and like planning ahead, employing systematic approaches, and checking and re-checking for accuracy.

• understand their own behavior
• learn how and when to adapt their behavior
• improve communication
• promote appreciation of differences
• enhance individual and team performance
• reduce conflict

• create and maintain relationship-based sales
• identify their customers’ DiSC® styles and adapt their selling or support styles accordingly
• stay focused on customer needs
• manage difficult customer service situations

Workshop Length: Customizable Modules from 1 Hour to 2 Days

Pre-Built Workshops Available:

• All Course Outlines   pdf

• CO1 Communication - Full Day - Improving Communication

• CO2 Communication - Half Day - Adapting to Different Styles

• CO3 Communication - Three Two Hour Sessions - Communication Effectiveness Series

• CO4 Management - Full Day - Managing Conflict and Resistance

• CO5 Conflict - Full Day - Reducing Conflict

• CO6 Interpersonal - Full Day - Using Your Strengths To Your Advantage

• CO7 Interpersonal - Half Day - Building Greater Self-Awareness

• CO8 Management - Full Day - Maximizing Your Strengths As A Manager

• CO9 Management - Full Day - Recognizing And Removing Barriers To Performance

• CO10 Management - Half Day - Getting The Most From Your Key Contributors

• CO11 Sales - Full Day - Building A Sales Relationship

• CO12 Sales - Half Day - Being Responsive To Customer Differences

• CO13 Team - Full Day - Improving Team Effectiveness

• CO14 Team - Half Day - Improving Team Motivation

• CO15 Team - Three Half Day Sessions - Team Effectiveness Series

These reports can be used a la carte based on your particular needs.

This report describes how to establish a relationship with the respondent that is based upon trust and mutual respect.

The report addresses

• How to create a positive environment in which the respondent can thrive.

• How to compliment, give feedback to, and minimize conflict with the respondent.

• Strategies for keeping the respondent’s problem-solving and decision-making styles from leading to difficulties with peers.

This report explains how the respondent interacts with peers and interprets his or her environment.

The report addresses

• The respondent’s communication methods and time-management skills.

• Examples of the emotional content and tactical nuances the respondent may employ.

• Problem-solving strategies that may help the person improve his or her effectiveness.

This report looks at ways in which people can most effectively manage the respondent.

The report addresses

• Actions most likely to have a positive effect on the respondent’s drive and level of enthusiasm.

• Techniques for complimenting and counseling the person.

• Methods that tend to work when dealing with the person’s approach to resolving issues.

This report analyzes the respondent’s management style and behavior toward subordinates.

The report addresses

• The tendencies and habits of someone with this style who is in a position of authority.

• The respondent’s communication techniques and delegating skills.

• How the respondent directs and develops people.

This report examines the methods that people can best use to manage the respondent in a sales environment.

The report addresses

• Key strategies that can help the respondent reach his or her full potential in the sales environment.

• How to give the person adequate direction, support and information.

• Optimal methods of motivating and giving recognition to the respondent.

This report describes how the respondent performs essential steps in the sales process.

The report addresses

• How the respondent prepares for a successful sales call.

• The person’s interviewing and presenting methods.

• How the person responds to concerns, and his or her manner of gaining commitment.